Refund policy

Refund Policy
All sales are final.
We do not accept returns, exchanges, or issue refunds for any products once an order has been placed and payment has been processed.
Please check your order carefully before completing your purchase.

Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at hakuroyeo@hotmail.com with your order number and photos of the item. We will review your case and provide assistance as required.

Exceptions
We do not accept cancellations once an order is placed.
Custom or personalized products cannot be refunded under any circumstances.
Sale items and gift cards are strictly non-refundable.

By completing your purchase, you agree to this Refund Policy.